The B group is asked to leave the room and wait outside. This exercise is quick and easy which shows the power of active listening.Ī facilitator splits a group into pairs, A and B. The aim is to demonstrate that listening is not just about active listening and recall, but about getting the whole message in a proper context. Then point out whether this is a fact, feeling or intent comment/question.
You can also get the group into pairs to discuss what they would say to or ask the witness if they were interviewing them after the crime (and listen to understand). The exercise aims to show that many of us have a preferred “frequency” that we listen on. distress, concern anxiety etc.) and who focused on intent (what might have gone unsaid, possible motives etc.). remembered the details), who picked up on the feelings or emotions in the statement (e.g. After the reading, a facilitator ask the group who tuned into particular facts (i.e. In this group exercise delegates are given a pre-written fictitious crime witness statement (which is read to them). The exercise demonstrates that there are lots of distractions to effective listening, that we have a very short attention span and that we tend to put things in our own words, which can alter the meaning. Continue until the journey is ended and the delegates swap over. If it is not correct, they should repeat that part of the journey again until person B can recite it word perfectly. Person A checks whether it is accurate and if so, they continue with the next stage of the journey. They should then repeat what they have heard. Person B should stop Person A when they think they have heard as much as they can accurately repeat back – word for word. Person A should then read their journey to Person B.
At the end of the street, I turn right and take the second right onto the main road at the traffic light.” In this pairs exercise delegates are asked to work in pairs and write down their journey to work in a very detailed way, for instance: “I get into my car and turn left out of my driveway. One way in which to do this is to use particular listening skill exercises and below we have therefore described four that often work well. However, most human resource and training professionals recognize that lecture-style workshops are often a poor way to develop listening skills and instead prefer to make the training more experiential. These include better customer service relationships, improved workplace relationships and less misunderstandings and conflicts (which so often arise from poor communication) just to name a few. This is simply because well-honed listening skills can greatly enhance communication in the workplace and deliver many benefits. Many organizations give employees the chance to participate in listening workshops and activities to familiarize employees with the listening process.
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